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1823 is an online shopping platform with a mission to reinvent the shopping experience in Kenya. We ensure you get quality goods, and have the best customer support. We run on Honesty, Transparency and Ultimate support.
Every product category has a different delivery timeline. Here is a summary of the delivery timelines, for more information see the delivery timelines page- –
Small and Fresh Products (*Delivery Done within 24hrs //same day //after successful checkout)
Medium sized and Electronics (*Delivery Done within 48hrs after successful checkout) –
Bulky Products (*Delivery Done within 72hrs //3 days// after successful checkout) –
Customized products (*Delivery Done within 10-15 days after successful checkout) Customized products are made from scratch immediately you place your order. You control the final product, its color, design, look and feel. Simply Tell us what you want and let our professionals bring your ideas and needs to life.
Requirement for a valid procedure for 1823shoppingbar; Proof of purchase – the document handed over to you together with the product, on delivery. Original packaging – the manufacturer packaging Any free promotional items – gifts or accessories delivered with the purchased item Valid return reason – please refer to the section below for the details You can read more on our Return Policy page.
A refund is done within two hours of receipt and evaluation of the returned product. In cases where the product was not delivered, we refund within an hour.
We support a wide range of payment methods;
1. M-PESA – You can easily pay your orders using M-PESA. When you choose M-PESA, simply add your Mpesa Number, you will then receive a prompt on your phone, with the amount, requesting for Mpesa pin. Alternantively, you can use Buy Goods Till Number 5003571
2. iPay – With iPay, you can pay using all mobile money platforms in Kenya right from M-PESA, Airtel Money, etc and Credit Cards. You can pay with credit/debit cards like VISA, MasterCard, American Express etc…
3. PayPal – You can also pay using PayPal by either using your own PayPal account or Credit/Debit Cards. No need of PayPal account. You can checkout and pay with Credit/Debit cards.
We currently don’t support international shipments. However you can let us know your preferred courier service provider with offices in Nairobi-Kenya and We will ensure they receive your order in good condition for delivery to you. You will take care of the logistics cost.
We have partnered with the best distributors and suppliers to ensure you get Quality products and value for your money.