Frequently Asked Questions

Know 1823 Shopping Bar.

What is 1823 shopping Bar?

1823 is an online shopping platform with a mission to reinvent the shopping experience in Kenya. We ensure you get quality goods, and have the best customer support. We run on Honesty, Transparency and Ultimate support.

Will i Get my Products?

Yes you will. 1823 ensures you get exactly what you ordered, in a safe way and good condition. We have a logistic chain to ensure you get your products on time and conveniently.

How do i shop from 1823 shopping bar?

To shop from 1823, visit Our Find the product you want by using the search box or browsing the categories. If you still cant find the product, send us an email through the address [email protected] and we will let you know on the availability or stock status.


What Payment Methods Are Accepted?

We support a wide range of payment methods;
1. M-PESA - You can easily pay your orders using M-PESA. When you choose M-PESA, simply add your Mpesa Number, you will then receive a prompt on your phone, with the amount, requesting for Mpesa pin. Alternantively, you can use Buy Goods Till Number 5003571
2. iPay - With iPay, you can pay using all mobile money platforms in Kenya right from M-PESA, Airtel Money, etc and Credit Cards. You can pay with credit/debit cards like VISA, MasterCard, American Express etc...
3. PayPal - You can also pay using PayPal by either using your own PayPal account or Credit/Debit Cards. No need of PayPal account. You can checkout and pay with Credit/Debit cards.


How Long Will It Take To Get My Package?

Every product has a different delivery timeline. Here is a summary of the delivery timelines, for more information see the delivery timelines page- -Small and Fresh Products (*Delivery Done within 24hrs //same day //after successful checkout) -Medium sized and Electronics (*Delivery Done within 48hrs after successful checkout) -Bulky Products (*Delivery Done within 72hrs //3 days// after successful checkout) -Customized products (*Delivery Done within 10-15 days after successful checkout) Customised products are made from scratch immediately you place your order. You control the final product, its colour, design, look and feel. Tell us what you want and let our professionals bring your ideas and needs to life.

How do i go about International Shipping?

We currently don't support international shipments. However you can let us know your prefered courier service provider with offices in Nairobi-Kenya We will ensure they receive your order in good condition for delivery to you. You will take care of the logistics cost.

Do you support Pickup?

Yes we do. Once you have placed your order, We will call you to let you know when your order is ready of pickup. It takes 24hrs on average depending on your product.

Order & Retunrs

How Can I Cancel Or Change My Order?

To cancel an order, just go to your account page and find an order you have placed. Please do so within 2 hrs of placement. You can also reach us via our Contact Page for quick resolution.

Do I need an account to place an order?

To facilitate everything easily and order management, we require all our customers to be registered with valid accounts. From your account, you will easily be able to manage and see all your order history.

How Do I Track My Order?

You can easily visit Track Order Page to track your orders.

How Can I Return a Product?

Requirement for a valid procedure for 1823shoppingbar; Proof of purchase – the document handed over to you together with the product, on delivery. Original packaging – the manufacturer packaging Any free promotional items – gifts or accessories delivered with the purchased item Valid return reason – please refer to the section below for the details You can read more on our Return Policy page.


How long does it take to do a refund?

A refund is done within two hours of receipt and evaluation of the returned product. In cases where the product was not delivered, we refund within an hour.

Enquiries and Conflict Resolution.

If you have an issue not addressed in any section above, or in any of our policies, please write to us through email address- [email protected] or using the link below.

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